Jeff Taylor

Over the past few years, a plethora of businesses have cropped up that depend almost exclusively on another company. The most frequent tie-ins include Twitter and Facebook. In recent days, a number of companies that seek to extend Twitter’s functionality have learned the hard way just how risky a business strategy this approach can be….

Too often I see agency leaders who treat relationships with clients or employees as adversarial in nature. That’s the wrong way to think of it. Both parties — agency and client or employer and employee — have some shared interests and some interests that diverge. That means that there will be some natural give and…

So there’s been quite a buzz recently about Philadelphia’s pursuit of bloggers in an effort to collect a “$300 tax.” Like most controversies surrounding social media, there’s some truth but plenty of hyperbole. From the headlines, one might get the impression that the city has imposed a new tax on bloggers. Not true. One might…

I like to think that I have learned a lot in managing business teams for nearly 15 years. One area where it is particularly evident – at least to me – that I have grown is in the area of collaborative planning. When I first became CEO of a company in 1997, I largely kept…

As entrepreneurs, we often get wrapped up in the little details. Clearly, details matter. They drive execution and most companies rise or fall based on how they execute on an idea. A mediocre idea well-executed will typically outperform a great idea with poor execution. But whenever I come to Defrag, I am reminded of the…