Blog Posts

CWC 19: Craig Carroll on corporate reputation and measurement

Craig Carroll, Executive Director of the OCR Network, joins Chip to discuss corporate reputation and the measurement and evaluation of corporate communications.

The launch of Agency Leadership Advisors

For more than twenty years, I have had the privilege of working with a lot of very talented agency owners and executives. These are individuals...

Closing a chapter…

A little over 3 years ago, I sold CustomScoop to CARMA. That closed a 15-year chapter that began in 2000 when I co-founded one...

Chip Shots: Apple Watch, Trapping Customers, Hurricane Coverage, and More

After a number of weeks without travel, I’m back on the road. First to Chicago and then DC. It’s always nice to spend time...

Are you selling the same tomatoes as everyone else?

I went to the local farmer's market this morning, and just about every stall was selling piles and piles of tomatoes. Now, I wasn't all...

Are you a domain hoarder?

I constantly receive emails from GoDaddy. Part of that is because they are one of the most persistent emailers of all time, but part...

Chip Shots: Get ready to start the last business sprint of 2018

Summer is over. I say that not to be a buzzkill, but rather to state the obvious. It may still feel like summer —...

Chip Shots: McCain, Smart Delegation, and User Experiences

Some people tell you the truth even though it's unpopular. Other people tell lies they think will be popular. John McCain was known to tell...

Chip Shots: NDA’s, Boomerang Employees, and Smart Watches

It’s a beautiful Sunday here in New Hampshire. No rain and no heat wave. Not quite as nice as fall, but I’ll take it...

Chip Shots: Opinions, Censors, Influencers, and More

I haven't been the best at writing lately. I know that. The past few months have been crazy with business travel (domestic and international), baseball...