Blog Posts

Agencies should allow employees to work from home for now

Some agencies seem reluctant to allow employees to work from home during the current crisis because they prefer to have in-office workers and are...

Unsubscribes used to sting, but now I see them as a win

My friend Christopher S. Penn recently offered a video explaining why he includes a giant unsubscribe button in his email newsletter. Ironically, I had...

No employee should be irreplaceable

Businesses get into trouble when knowledge or relationships reside in a single employee. The reality is that team members leave the company, get sick,...

How to value employee ambition

Ambition means different things to different people. For some, it is an essential quality. To others, it can have a negative connotation. As an employer,...

Stop worrying and start doing

A consistent theme I see in working with my clients is fear about possible negative outcomes of changes in their business. They worry about missing...