All businesses have processes of some sort, but they don’t become real until they are documented in writing.
It’s not a bureaucratic thing. And it isn’t just for businesses with lots of employees.
Even solopreneurs benefit from writing down standard processes.
There are multiple benefits to this approach.
The act of putting a process in writing allows you to see gaps that you might not notice in your mindless repetitive behavior.
A written process can be used as a checklist to ensure consistency in repeated behaviors.
Of course, documentation also makes things like training and scaling your team (or even contractors or virtual assistants) much, much easier.
If you find yourself doing something over and over again, put the process in writing.
Be specific in your steps — make sure that it is written in a way that you could hand it off to someone with general experience but no knowledge specific to your business and they could implement it with minimal difficulty.
I think you’ll be surprised at what you discover in this exercise and how it will improve your business in the future.